Sorry about that! If your order was declined, it may be due to the billing address. If the billing information you entered does not match up exactly with the address on file with your card issuing bank, the transaction may be declined. Please double check the address on file with your card issuer along with the card number, expiration and security code and attempt to re-order online.
We're also currently set-up to ship to US addresses only through our website. If you require shipping to Canada, please contact us directly and we can take care of the order over the phone or via email.
If you continue to experience problems placing an online order, please contact us at 800.980.6871 or firstname.lastname@example.org